AI guest assistance for hotels

Your hotel,
always ready to help.

Give every guest fast, accurate answers in their own language—while turning more conversations into bookings, upgrades and memorable stays.

Book a demo →Try the live assistant
✓24/7 guest support✓50+ languages✓Built for independent hotels
A better guest journey

Helpful like your best concierge. Available at every moment.

GuestLume learns your hotel, answers naturally and knows when to recommend the right experience—or hand a request to your team.

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Azure● Online now
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Good evening, Sarah. How can I help with your stay?
We’d like somewhere special for dinner tonight.
For sunset views, I recommend our rooftop dining experience. I can help you reserve a table.
Sunset DinnerTHB 2,400
Four-course menu · Rooftop terrace · 18:30Try this conversation
24/7Instant guest assistance
50+Languages supported
1Knowledge source per hotel
0Apps guests need to install
One intelligent platform

More than answers.
A working digital concierge.

From the first booking question to the final room-service request, every conversation has a purpose.

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Hotel-trained answers

Your policies, facilities, opening hours and local knowledge—delivered accurately and consistently.

Fewer repetitive questions
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Multilingual by default

Guests ask naturally in their preferred language and receive a clear answer without waiting for translation.

One service standard
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Bookings and upsells

Turn real guest intent into restaurant reservations, spa bookings, experiences and room enquiries.

More revenue per stay
✓

Guest request capture

Collect the guest name, room, preferred time and request details, then route them to the right team.

Nothing gets lost
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Your brand, not ours

Each assistant carries the hotel’s chosen name, colours, voice and carefully controlled knowledge.

Feels part of your hotel
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Simple oversight

Manage hotel content, offers, requests and performance from one clear dashboard.

Built for hotel teams
From setup to service

Live in three clear steps.

01

We learn your hotel

We build the assistant around your facilities, services, policies, offers and operating hours.

02

You approve every detail

Your team reviews the answers, brand style and escalation rules before anything goes live.

03

Guests start talking

Add GuestLume to your website and let guests get help instantly—on mobile or desktop.

Speak every guest’s language

A warm welcome should never get lost in translation.

GuestLume recognises the guest’s language automatically and keeps the conversation natural from first question to confirmed request.

Englishไทยالعربية中文FrançaisDeutschРусский한국어日本語Español

Let your hotel be ready, before the guest even asks.

See what GuestLume could look like with your hotel’s knowledge, offers and personality.